Andrew Brown's Home Health Care Center
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Home Health Care Center - 1512 Pittston Ave - Scranton, PA 18505 - (507)343-2442  - Drug Store Inc. - 1502 Pittston Ave - Scranton, PA 18505 - (570)346-7319

Customer Service

  • Delivery within a 45 mile radius
  • Evaluation of client for specialized products
  • Evaluation of client’s home for wheelchair accessibility
  • Evaluation of client’s workplace for wheelchair accessibility
  • Time and labor involved with trial fittings and product sampling
  • Pressure mapping for proper seating system
  • Labor for warranty repair of defective products
  • Pick-up and delivery of product
  • Monitoring use of product
  • Billing of primary or secondary payer sources
  • Rework of denied claims
  • Product education to client
  • Follow-up to update physicians (progress and compliance)
  • On request we can supply user compliance reports
  • Safety education to client
  • Product and technology training for physicians and therapists
  • Arrange for patient travel
  • In-store health clinics (blood pressure, respiratory, glucose, etc.)
  • 24 hour emergency service
  • Maintaining inventory in a new or near new condition (quality product)
  • Cleaning of equipment
  • On-time delivery and service
  • Maintaining well stocked showroom for product selection
  • Walk-in sales and service hours
  • Loaner products while client’s product is in for service
  • Respiratory health education to seniors in assisted living centers
  • Labor to build or assemble and test sophisticated mobility equipment
  • Instruction on equipment operation and safety to client, family and caregiver
  • Provide oxygen conserving devices for client’s ease of portability of O2
  • Providing equipment in special cases prior to being able to bill for them
  • Accepting assignment (accepting a lesser payment rate than what is possible)

 

 

 

Free pickup &  delivery within a 45 mile radius

 

Safety education to client

 
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